Rentalmar accommodation deposit

To ensure respectful use and care of the apartments’ facilities and furniture, as well as the condition in which the apartment is left on departure, and compliance with our terms and rules (which you can consult here). The deposit will be fully refunded if the apartment is returned exactly as it was when received; partial or total deductions may be applied depending on the seriousness of any breach or damage caused.

The deposit ranges from a minimum of €100 to €300 depending on the apartment booked. You can see the full list of minimum deposit amounts by apartment via the link below: See minimum deposit by apartment

No, the deposit must be left on a credit or debit card. We will place a hold on it and release it on departure if applicable.

There are several reasons, including causing damage to the apartment or the building’s common areas, leaving rubbish, a dirty apartment, unwashed dishes, breaking any utensils or losing keys. Failure to comply with our terms and rules (which you can consult here), as well as disturbing neighbours, will also be grounds for partial or full loss of the deposit.

Certain actions considered serious result in losing the entire deposit and even expulsion from the apartment. These include holding parties in the building, throwing objects from the balcony, moving from one apartment to another via the balcony/terrace, or housing unregistered guests. Disrespect towards any other guest, Rentalmar staff, security personnel or a neighbour is also a reason for losing the deposit. Ignoring any of the instructions set out in our general rules is likewise cause for withholding the deposit. You can see the general rules at the following link: See rules

If you breach our terms and rules during your stay, we may withhold part or all of the deposit. In this case, if you wish to remain in the apartment, you must top up the lost deposit to restore it, since we cannot accommodate anyone without a deposit. If you do not wish to restore the deposit, you must leave the apartment; otherwise, we will be obliged to request police assistance.

In that case, please call us on the contact number provided to you on arrival at reception so we can assist you as soon as possible. We will try to repair or replace the broken items as quickly as possible while assessing whether any amount should be deducted from the held deposit due to possible misuse of the facilities.

If our staff find the apartment in perfect condition during their inspection, we will issue the refund order to the bank within 24 hours after check-out. Important: please note that even if we issue the refund within the first 24 hours, the bank may take between 7 and 10 business days to credit the amount to your account, and we have no way to speed up this process.