Terms and rules
Welcome to RENTALMAR. We wish you a pleasant time on the Costa Dorada and a happy stay with us.
When collecting your keys, you must leave a deposit of €50 per person with a minimum of €100–€400, which will be returned on departure, provided the current rules detailed below have been respected at all times:
- It is strictly forbidden to make noise, play music or disturb the neighbours. Parties are strictly prohibited, as is any anti-social behaviour. Failure to comply may result in expulsion from the apartment and/or withholding of the deposit.
- Throwing any liquid or object from the apartment will result in immediate expulsion and police report.
- It is not permitted to host or invite more people than shown on the
booking. The number of people in the apartment must never exceed the stated capacity. Third parties who are not registered guests are not allowed to enter the apartment, nor to access the terrace, pool or other communal areas. - Drinking or smoking in corridors and common areas is prohibited.
- Ball games are not permitted anywhere on the premises, nor entry to the pool with inflatables. Only conventional swimwear is allowed; burkini use is not permitted.
- On departure, and before returning the keys, make sure your apartment is in the same condition as when you arrived: no broken or damaged items, clean rooms, laundry put away, kitchenware washed and no rubbish (which must be placed in the street containers). On departure, a member of our team will check the apartment and authorise the deposit refund if applicable.
- On the day of departure, the apartment must be vacated and ready for inspection at 10:00. If you wish to leave after 10:00, you must request it at reception the day before; this is subject to availability and an extra charge.
- The apartment you occupy is part of a residential community. Please therefore respect and keep the facilities clean and quiet, and do not hang clothes or towels on the balcony railings.
- The company is not responsible for personal belongings left in the apartment. We recommend renting one of the safety deposit boxes made available by RENTALMAR.
Failure to comply with these rules will result in partial or full withholding of the deposit and may be grounds for expulsion from the apartment.
Dear guest, you are in one of the safest areas in Europe; however, to ensure a calm and pleasant holiday with us, we suggest taking the necessary security measures and following the tips below:
- When leaving the apartment, lock the door and check that the windows and terrace doors are properly closed.
- Do not leave valuables in the apartment, especially documents, jewellery, money, keys, mobile phones, ipads, cameras or laptops.
- Keep your apartment key safe at all times. Losing it can facilitate thefts in your apartment and may incur an extra charge.
- Notify the police (phone 112) if you notice any suspicious activity near your apartment.
At RENTALMAR we hope you enjoy your holidays on the Costa Dorada, and we remind you that we are not responsible for thefts in the apartments. Safety is everyone’s responsibility!
We are at your disposal for any additional information you may need. Please contact our reception if you need to rent a parking space, cots, or safes, as well as tickets to Port Aventura, Ferrari Land, Aquopolis, Nautic Park or excursions. We also offer towel rental or purchase, a cleaning kit or a sheet change. Do not hesitate to ask us!
Thank you very much,
The reception team
On arrival, and prior to key handover for the apartment, the guest must have paid the full amount of the reservation and deposited the full amount of the corresponding security deposit. It is essential to identify yourself, present the passport or ID of all persons included in the reservation, and sign acceptance of the “Terms and Conditions”, provided together with the receipt for the deposit payment, which must be kept for the entire stay.
The security deposit ranges from €100 to €400, depending on the accommodation. It must be paid by card.
If the guest cancels the reservation during the stay, it will be a cancellation with charges (100% of the reservation). A request to change dates or apartment during the stay will be understood as a cancellation with charges (100% of the reservation).
The purpose of the deposit is to guarantee that the holiday home and its contents are returned in the same condition as delivered, except for wear resulting from rational use. Likewise, the points established in the RENTALMAR APARTMENTS Rules must be observed and complied with at all times during the stay; they can be consulted at www.rentalmar.com/en/rules-conditions
The deposit will be fully refunded provided the property and its contents are returned in the same condition as delivered.
The guest, both for their own acts and for those of the people staying with them and any guests or visitors accessing the property, must:
- Respect the designated quiet hours, from 22:00 to 09:00.
- Not hold any party or gathering that exceeds the limit of registered occupants of the holiday home.
- Dispose of rubbish in the containers located outside the building.
The guest will be responsible for any damage caused to the holiday home and its accessories, as well as to the building’s common areas, whether caused by them, their companions or their visitors. RENTALMAR APARTMENTS will not be responsible for any loss or damage to the guest’s property; the guest is solely responsible for such loss or damage. The guest undertakes to return the holiday home and its accessories at the end of the stay in a reasonable state of cleanliness and without rubbish or waste inside. Otherwise, and charged against the deposit, RENTALMAR APARTMENTS will charge a fee of €100. If the value of the damage exceeds the remaining deposit, RENTALMAR APARTMENTS is expressly authorised by the guest to make the necessary charges to the credit card specified for the deposit or reservation. A €20 fee (per unit) will be charged for lost towels or sheets.
In the event that the guest does not voluntarily vacate the holiday home or fails to return the keys on the date indicated in the reservation confirmation, they must compensate RENTALMAR APARTMENTS for each day they extend their stay without authorisation or retain the keys, at five times the nightly price of the reservation.
The guest must personally occupy the holiday home and may not assign their right of use arising from the Reservation Confirmation to third parties, nor authorise more occupants than those indicated in the “Reservation Confirmation”. RENTALMAR APARTMENTS is not responsible for the loss, theft or deterioration of tenants’ personal belongings.
RENTALMAR APARTMENTS is not responsible for wifi/internet service outages due to causes attributable to the operator.
The guest consents to RENTALMAR APARTMENTS charging €100 from the deposit for each set of keys not returned.
